Privacy Policy

At Pleasure Aura, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases.

1. Information We Collect

When you visit our website, place an order, or subscribe to our newsletter, we may collect the following types of personal information:

  • Personal Details: Name, email address, phone number, shipping address, and billing information.
  • Transaction Information: Order history, payment details, and communication with our customer service team.
  • Website Usage: Data related to how you interact with our website, such as pages visited, browsing history, and device information.

2. How We Use Your Data

We use your personal information to provide you with a better shopping experience and the services you request. Specifically, we use your data to:

  • Process your orders and manage your account.
  • Provide customer support and respond to your inquiries.
  • Improve our website and services based on your preferences and feedback.
  • Send you marketing communications, if you have opted-in to receive them.

3. Your Privacy Is Safe

We take your privacy seriously. Your personal data will never be shared with third parties without your explicit consent, except in cases where it’s necessary to complete a transaction (such as with our payment providers) or as required by law. We use industry-standard encryption to protect your sensitive information.

4. Third-Party Sharing

We do not share or sell your personal data to third parties for marketing purposes. However, we may share your information with trusted service providers who help us operate our website or complete transactions. These partners are committed to protecting your data and only use it for the purposes outlined in this policy.

5. Data Security

We use secure encryption methods and take necessary precautions to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no method of online data transmission or storage is completely secure, and we cannot guarantee 100% security.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. If you wish to update your information, unsubscribe from our communications, or delete your account, please contact us at [Your Email Address].

7. Secret Is Safe With Us

Your privacy is important, and we will never disclose your confidential information to anyone without your consent. Your secrets are safe and secure with Pleasure Aura.

8. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately. Please review this policy periodically for any updates.

 

Return and Exchange Policy

At Pleasure Aura, we want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the guidelines below:

  1. How to Request a Return or Exchange:

    • To initiate a return or exchange, fill out the return/exchange form on our website or contact us directly via our WhatsApp number: 0302-0022919.

  2. Conditions for Return/Exchange:

    • Items must be returned in unused and original condition, with all packaging intact.
    • We do not accept returns or exchanges for items that have been damaged by the customer.
    • Returns or exchanges must be requested within 1 week of receiving your order. Unfortunately, we cannot accept returns or exchanges after this period.

  3. Non-Refundable Items:

    • Cosmetic products, skincare items, and medicated products are not refundable or exchangeable due to health and hygiene regulations.

  4. Processing Your Return/Exchange:

    • Once we receive your returned item (excluding non-refundable items), we will process your request and issue a replacement or refund (as applicable) after verifying the condition of the product.

We are committed to your satisfaction, and our goal is to ensure your experience with us is seamless. For any further questions or assistance, please reach out to us via the contact form or our WhatsApp support.